Relationships still rule in business
We all know it’s harder to find new clients than to keep existing ones. Yet, despite the hard facts we often neglect the soft skills of client connection. The reality is that people do business with people they know, like and trust. It seems that our working lives are just as much a popularity contest as a talent show.
Why key account management training?
Technical knowledge is often highly prized in the modern working environment. However, we also need the skills and confidence to navigate the complex landscapes of our clients and their businesses. Â Both personal and professional.
According to Boston Consulting Group, 70% of clients are dissatisfied with their supplier relationships. Yet strong Key Account Management can lift revenues, improve margins and lower costs. Social Agility Key Account Management training addresses this gap.
We help you build business relationships that generate meaning, value and results.
Looking for support in the following areas?
Our workshop participants from a range of industry sectors tell us they need support in the following crucial key account management training areas:
1. Building rapport – How to connect with clients on an emotional as well as transactional level
2. Managing expectations – How to prioritise and deliver on promises without compromising on cost or quality
3. Understanding clients – How to get closer to clients and their broader business needs through strategic thinking, empathy and focus
4. Listening actively – How to stay clear on client challenges in a busy and disruptive business landscape
5. Fostering trust – How to communicate relevant solutions so that clients see real value
Did you know?
Tesla and SpaceX founder Elon Musk has admitted via twitter that humans are superior to robots. He said: ‘Yes, excessive automation at Tesla was a mistake. To be precise, my mistake. Humans are underrated’. Maybe he’ll make it to Mars after all.
How participants improve when completing our workshops
75 %
85 %
83 %
85 %
73 %
How we work with you
We offer key account management training for organsiations and teams. Our workshops help you achieve your business objectives through effective and experiential workshops. Our training is designed with you in mind to maximise relevance and effectiveness. Here’s our training approach:
1. Understand – we work with you, ask questions and actively listen to gain insight into the specific needs of individuals.
2. Deliver – we design and deliver a relevant training program using media appropriate to you, your business and company culture.
3. Embed – we support you in turning their new-found skills into habits.
4. Measure – we ensure hard results through clear measurement of outcomes against predetermined performance indicators.