Key Account Management for Leaders Masterclass
Help your leaders move beyond transactional conversations and become the trusted advisors their clients and teams rely on — especially when stakes are high and expectations are shifting.
WHY THIS MASTERCLASS?
Trusted relationships don’t just retain business — they transform it.
In high-stakes environments, technical skill and commercial insight matter. But without trust, even the best solutions fall flat.
We’ve all seen it:
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Client relationships that feel one-sided or surface-level
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Leaders who deliver great work but struggle to build lasting rapport
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Teams unsure how to position value in complex or evolving environments
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Talented experts stuck in reactive roles, not strategic ones
This isn’t a knowledge gap—it’s a human one. This Masterclass gives your leaders the tools to build credibility, create value through relationships, and step into their role as long-term strategic partners.
KEY FEATURES
APPLICATIONS INCLUDE |
|
IDEAL FOR |
Emerging, Mid, and Executive Leaders across the business |
DELIVERED AS |
90-minute virtual or in-person session |
FOR UP TO |
20 participants |
OUTCOMES FOR YOUR LEADERS
Become a Trusted Advisor
This Masterclass builds the human skills leaders need to move from service providers to strategic advisors:
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Understand what builds and breaks trust in commercial relationships
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Build rapport through listening, empathy and shared value
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Translate technical expertise into relevant, outcome-driven advice
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Prioritise and deliver in ways that build credibility and retention
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Navigate ambiguity and strengthen long-term partnership thinking
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Create stronger relationships—internally and externally—that drive performance
Leaders will leave with actionable tools to:
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Tune in to client and stakeholder needs
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Articulate value in human terms, not just technical ones
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Lead relationships with consistency, clarity and commercial impact
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Become the “go-to” partner who earns trust, not just delivers
WHY CHOOSE THIS MASTERCLASS?
Many organisations use this training as:
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A kick-off to relationship-based leadership development
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A capstone to key account or commercial team capability tracks
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A taster of Social Agility’s practical, high-impact approach
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A standalone uplift for technical, strategy or sales leaders navigating stakeholder
This Masterclass can be delivered as a one-off or embedded within your learning pathways.
REAL IMPACT, REAL FEEDBACK
Become a Trusted Advisor for Real Impact
MASTERCLASS Participant, May 2025
Personable and interesting ways of thinking about preparing to present
MASTERCLASS Participant, March 2025
Very engaging and practical tips will be handy at work and life in general.
4.7/5
Trusted Advisor Results
Training Outcomes from Previous Participants
75 %
85 %
85 %
73 %
EXTEND YOUR JOURNEY WITH SOCIAL AGILITY’S LEADERSHIP PROGRAMS
If you’re designing a full capability uplift for your organisation, then this session is the ideal lead-in to:
Program |
Audience |
Focus |
|
|---|---|---|---|
Confident |
Emerging Leaders |
Foundational trust, team dynamics, conversations |
View Programs |
Strong |
Mid Leaders |
Influence across complexity, stakeholder communications |
View Programs |
Strategic |
Senior Leaders |
Boardroom gravitas, change leadership |
View Programs |