The 2016 Rio Olympics is over and the Paralympics is about to begin. Despite controversies, so far it’s the Olympics where taking part has been as important as winning. There have been some classic quotes too. Mario Andrada of the Rio 2016 PR team for example, commenting on the diving pool turning green: ‘chemistry is not an exact science’. Lost in his translation perhaps, funny nonetheless. Interestingly, when it comes to interpersonal skills the chemistry between people is far from an exact science.

In a binary world, human behaviour stands out as ‘rainbow’

We firmly believe that in a black and white, technology-led, binary world the human lack of exactitude is very refreshing. The ‘rainbow’, colourful, unpredictable and beautiful behaviour of humans is what sets us apart from the machines. As many other skills are replaced by technology, our interpersonal skills remain a constant. They are a rock around which change and disruption can swim.

Tasks and teams are increasingly diverse

In today’s working world we are required to engage in a broad range of tasks with a diverse range of people. In this kind of creative and collaborative world chemistry is more important than ever. How can we connect and build rapport with others quickly and efficiently to get the job done to modern, exacting standards?

Building rapport through interpersonal skills

With ever-increasing demands being made upon us, we need to hit the ground running as teams faster than ever. With that in mind, let’s consider the art, rather than the science of human chemistry with these five top tips on building rapport with your fellow human:

1. Do your homework

The starting point is a mindset of support. Tune into this with conscious thought. Whatever the situation – you joining a team or someone joining yours, a new customer or client – think about how you can help them. This will focus your attention in a very positive and engaging way. Once you know who you will be working with, take some time to find out about them. Technology is our friend here. LinkedIn profiles are an excellent starting point. Think with empathy about the person. How are they going to feel on day one? What can you learn about them to put them at ease?

2. Everyone is different

When you meet face to face, take some time to consider and understand the persona of your new colleague. What brings them to the team? What do you think their values are as a person and how may this drive their behaviour? How might they react under the kinds of stress that are typical to your workplace (their overextended persona) and again, how might you help them?

3. Be body wise

Body language, eye contact and tone of voice are vastly underutilized in business. They have huge impact on the way we engage with those around us. Consider how these important tools are helping or hindering you from building rapport with others. What kind of vibe are you giving out today? Do you have an aggressive stance or tone? How can you position your style to be warm, confident and accommodating? Equally, consider the body language of the other person. It will give you a natural insight into their state of mind.

4. Ask questions

We all know from dating that those who ask lots of questions and take interest in you are more attractive. Build rapport in a new work team by doing just that. Ask questions and actively listen to the answers, building on what has been given to create a warm and open relationship. Take a genuine and sincere interest. If you are authentic and take time to be present you will be able to connect on a much deeper level. This starts with your own personal mindset (see point one).

5. Have a laugh

Laughter is a great tonic and not only helps connect us with others but also releases positive endorphins into our bodies. The ‘love’ hormone oxytocin is key to human social bonding and also encourages us to form collaborative groups to get tasks done. This has been key to our evolution and survival for millennia. Find some common ground and enjoy a simple piece of light-hearted humour. While the boss might think this isn’t about getting the job done, evidence shows that tasks are completed more quickly and efficiently by closely formed and bonded teams.

So, next time you work with someone new, consider the rainbow. How far do you really see value in people over project, journey over destination? In an increasingly complex world interpersonal skills are the one thing that still hold true.

Want to know more about building rapport with others?

Check out our Effective Communication Skills workshop this Spring.